Senior management in every industry is well-known for setting-up our best skilled workers for failure. It is as if we are specifically trying to sabotage our own companies by reducing the workforce skill level and using poor management to try to fix it. A fancy new title and a raise does not a manger make. A top-notch management selection process and training program is the only road to ensure future success.Leaders Make Great Managers:The best worker does not make the best manager, the natural-born leader does. Though scholars continue to argue the finer details, it is widely accepted that “leaders are born and managers are made.” Leaders are followed. The directives of Managers are carried out. The Leader is the person spreading news from the grapevine, teaching trade tricks, and from whom co-workers seek advice. At breaks, the Leader can be found telling “there I was” stories with an attentive audience and organizing the weekend fishing trip or bar bash. The Manager is the person given that title by executives to be in charge of people, projects, and money.In theory, anyone can be taught to manage well. Managers can be taught efficiency, organization, project flow, and even to earn the respect of those they manage. Managers, as the theory goes, cannot be taught how to lead. Though it is possible that the best worker is also a natural leader, this is rarely the case. Instead of looking to the firm’s best workers to serve in open management roles, consider promoting and training the natural leader. Management selection processes should begin pre-hire with an eye on identifying potential leaders. These employees should then be observed in their current role for signs of leadership and future advancement.Tiered Management Structures:Think large when developing the structure of management. All large companies were once small. So, instead of waiting until the company is large and then having to revamp the entire reporting chain; develop the structure at the outset. It is better to have a structure with unfilled positions, or those not currently needed in the smaller organization, then it is to remodel the entire structure at a later date to adapt it to the growing firm.In some industries, the lowest level of management is the Shift Manager, Department Director, or Section Chief. In construction, we refer to this position as Foreman, Job Supervisor, or Superintendent. Each firm must chose these titles carefully and the reporting hierarchy with which they are associated. For the purposes of this article, let’s assume that the person who manages workers directly is called the Department Manager (DM). The Department Manager keeps the work flowing, assigns tasks, coordinates with other departments, ensures items are in-stock, and briefs the client, all while still working alongside their subordinates to facilitate the day’s activities. Department Managers report to the person who manages a number of departments, a position that is primarily office and paperwork intensive, usually called the General Manager (GM). GMs, in turn, report to a member of the Executive Staff, usually the Chief Operating Officer (COO).It is not uncommon to further break up the management levels of DM and GM into subcategories. For example, the DM category could be sub-divided into: Junior Department Manager, Department Manager, and Senior Department Manager. A Junior DM may be the term used to describe a new entry into the management ranks who works under the direction of a DM or Senior DM. A DM would be an experienced manger with a bigger workforce and larger job assignments. Finally, a Senior DM would have the most experience at assisting with employee training, x-large projects, and those jobs requiring specialized skills or in dealing with detail-oriented clients. The Senior DM would likely run the largest or most complex department. The GM ranks could be similarly divided.It is also wise to have pre-management positions that introduce potential entrants to the ranks without the accompanying official responsibilities. Thus, an Assistant Department Manager would serve as a normal crew member most of the time; but would be available to take over a portion of the project as needed by the DM. Additionally, they will fill-in as acting DM when the DM is on vacation or off work for personal reasons.Management Training is Essential:The most successful restaurant-chain in world history, McDonald’s, is the brunt of many jokes. They are, however, so successful because they are experts. Not only are they experts at “flipping burgers,” their world-renowned Hamburger University is a benchmark for educating management trainees on operation procedures, customer service, cleanliness, and business development. Similarly, Disney, United Parcel Service (UPS), Dell, and many others have been recognized as best-in-class for management and/or customer service training.Unfortunately, many other industries have the opposite distinction. They are recognized as the industry that provides no management training or has the worst customer service. Digging deeper will usually find that these industries promote their best hopefuls with a new title and a pay bump, only to throw them to wolves by telling them to go run the workplace. Throwing a fellow in the Mississippi River to teach them to swim may have been accepted in Tom Sawyer’s day, but is a procedure doomed to fail with management trainees. At the very least, each level of management should be given initial training followed by annual re-occurring training that delves deeper and broader as employees move up through the ranks.The best place to start is with the job description. What skills/tools will make the new manager improve company profitability and enhance reputation? Focus on key business areas:
Customer Service
Communicating Professionally
Reoccurring Duties
Completing Paperwork
Management & Team Building
Organization & Time Management
Technical Skill Enhancement
Role in Company’s Profitability
Official Employee Interaction
Merit Shop Responsibilities
Next, find outside vendors of one to two-day seminar-style courses and add self-study activities (books, books-on-tape, videos, webinars, etc.) that specialize in training new or advancing managers. Those activities that are specific to your company (completing a Job Report, corporate marketing soft-skills, or parts scheduling, for example) should be taught in-house by the DM team or executive staff.Skills can be taught in week or multi-week long training intensive courses where a trainee focuses only on management training until completed. Or, conversely, management trainees can complete classroom training intermixed with field-work over an extended period of time (say, six months for management training).Whatever your company’s approach, it must incorporate four overarching themes to profit and succeed in the new economy:
Develop a management structure for where you want your firm to be, not where it is.
Hire even entry-level technicians (apprentices) with potential management in mind.
Constantly analyze the workforce to identify leaders for future management positions.
Train, train, and re-train.
Forethought and Training Makes Managers
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Starting A Photography Business? – 11 Reasons Why You Should Not!
We are always confronted with the positive if not the encouragement to look at why we should open or think of starting a photography business. Sometimes it is suggested by those around you and often it’s a personal whim. I thought it would be beneficial to perhaps look at the ‘other side of the coin’ and answer why some people should not be starting a photography business even if you’ve got enough money to do so.Here are eleven reasons why you should not be starting a photography business. For the sake of easy reading I’ve placed these in bullet point fashion,- If you believe that your fantastic photo ability on its own will attract an abundance of customers, think again because there are some great phoographers out there and there will always be one that you can learn from- If you like to avoid conversation with strange people or just people in general you are unlikely to survive running your own photography business- If you think that the term customer service is a useless cliche and is an overrated term, then starting a photography business is not for you. The ‘best of the best’ keep on surprising their new and existing customers with little extras they simply were not expecting. As a result their customers become loyal and won’t go anywhere else- Being pleasant in unusual circumstances or when the subject is getting tired and irritable is essential – do you have that skill?- Living on a budget while you struggle to make ends meet but still do all of the above is not for the faint hearted – discipline and staying powere is also essential- Someone who jumps in without learning anything about starting a photography business and equally important, making it profitable is bordering on stupidity (this one is for the cheap skates who blame everyone else except themselves when it all falls down)- Not having enough cash flow to see the early period through before the business becomes profitable. Some of you are clever enough to have another job while they build a clientelle if they don’t have enough cash in the tin- Not deciding on what photography business(es) they would like to specialize in before they start- If you’re aren’t sure whether you enjoy photography or not- If you suffer from any kind of depression regularly- If you have difficulty in understanding why ‘the customer is always right’ then starting a photography business is not a good look for youNone of these points are intended to be offensive just factual. I apologize if any of this information struck a nerve but better you think about this now than too far down the track – right? Starting a photography business is a big move.